Refund Policy

Last updated: 29 May 2026

1. Founders Access ($2)

Your Founders Access purchase is 100% refundable at any time, with no expiration and no questions asked.

Reasons you might want a refund (none of which we'll question):

• You changed your mind
• You're no longer planning to visit Korea
• Our launch is taking too long
• You found a better solution
• Any other reason

To request a refund, email hello@koreatravelsecretary.com from the address you used at checkout. We'll process it within 24 hours through Paddle, and you'll receive the refund to your original payment method within 5–10 business days (depending on your bank).

2. Service Fees (after we launch)

When KTS launches and you start using our concierge services, here's how refunds work:

Full refund (automatic):

• We couldn't complete the requested service (e.g., restaurant fully booked, item out of stock)
• We made an error that prevented the service from being delivered
• You cancelled before we started work on your request

Full refund (on request):

• The service was completed but did not meet your reasonable expectations
• You believe we charged you incorrectly
• Any other reason — within 30 days of the service

What we cannot refund:

• Costs paid to third parties on your behalf that cannot be recovered (e.g., a restaurant deposit you forfeited by not showing up, a Coupang order you cancelled after dispatch and the seller refused refund). We will always try to recover these for you first.

3. Automatic Refund: 12-Month Launch Guarantee

If KTS does not publicly launch within 12 months of your Founders Access purchase, we'll automatically refund you. No action required from you.

4. How to Request a Refund

1. Email hello@koreatravelsecretary.com from the address used at purchase
2. You don't need to give a reason, but a one-liner helps us improve
3. We'll confirm by email within 24 hours
4. Refund processed via Paddle to your original payment method
5. Funds typically appear in 5–10 business days, depending on your bank

5. Chargebacks

Please email us before filing a chargeback with your bank or card issuer. Chargebacks cost us fees and take longer to resolve. We've made refunds as easy as possible — there's no reason to go through your bank.

6. Currency and Conversion Fees

Refunds are issued in the original currency of your purchase (US dollars). If your bank charged you a foreign exchange fee at the time of purchase, that fee is set by your bank and is not refundable by us. The refund amount will match the original purchase amount in USD.

7. Questions